My Subscription - FAQs

How do I upgrade and downgrade my subscription?

If you purchased your subscription through Apple or Google (in-app purchase), you must upgrade and downgrade through Apple or Google.

If you purchased your subscription though the website, you must upgrade and downgrade through the website.

Upgrades and downgrades take effect instantly.

Can I cancel my subscription at any time?

Yes, subscriptions can be cancelled at any time, and the cancellation will take effect from the end of the current billing period. So, either at the end of the month or year, you have paid for.

Can I pause my subscription?

If you are on a monthly subscription, yes, we offer the option to pause your subscription and resume it at a later date. However, this option is unavailable for those users with an annual subscription.

How do I cancel my subscription?

You can cancel your subscription from the Manage Subscriptions area on the website, if you purchased your subscription through the website. However, if you purchased your subscription through the app, you will need to cancel it through Apple or Google.

Cancelling your subscription will take effect at the end of your current billing period.

If you have purchased your subscription through Apple, please be aware that Apple manages and controls their subscriptions, so we are unable to refund or cancel them for you.

What happens if I enable auto-renew?

We'll automatically renew your subscription when it reaches the renewal date, without you having to do anything.

What happens if auto-renew is turned off?

Your subscription will expire at the end of your current billing period, and you'll lose access to the premium features included with your subscription. If you wish to regain access to the features, you'll need to purchase a new subscription.